FAQ

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About Customization (OEM / ODM)

  • Do you support OEM or ODM services?

    Yes, absolutely! As a leading textile manufacturer with our own large-scale factory, we fully support both OEM (Original Equipment Manufacturer) and ODM (Original Design Manufacturer) services. Whether you want to produce your existing designs or need us to help develop new concepts from scratch, we have the capacity and expertise to bring your vision to life.

  • Can I customize the sizes, logos, and care labels for the towels and bath towels?

    Yes, we offer full-scale customization. You can personalize almost every aspect of your order:
    Sizes: From standard washcloths to oversized bath sheets, we can produce any custom dimensions you require.
    Logos: We support various logo techniques, including embroidery, jacquard weaving, embossing, and custom printed borders.
    Care Labels & Tags: We can custom-print or weave your brand's care labels, satin tags, and hangtags according to your country's legal requirements and branding guidelines.

  • What is your Minimum Order Quantity (MOQ) for custom orders?

    Because we are a direct factory running large-scale production lines, MOQs vary depending on the specific customization (e.g., custom colors, specific sizes, or unique jacquard designs). Please [Contact Our Team] with your design requirements, and we will provide a flexible solution tailored to your brand's scale.

Ordering & Production

  • Can I get a sample before placing a bulk order?

    Yes, we highly recommend sampling. We can provide stock samples for quality and material reference. For custom samples (with your specific logo, size, or color), a sample fee and setup charge may apply, which is often refundable upon placing a bulk order.

  • What is the typical lead time for production?

    Samples: Typically takes 7–10 days depending on the complexity of the customization.
    Bulk Production: Usually takes 25–40 days after sample approval and deposit receipt. Lead times may vary based on order volume and our factory's seasonal schedule.

Quality & Materials

  • What materials do you use for your towels?

    We use premium, ethically sourced materials to ensure top-tier hospitality and retail quality. Our options include 100% Ring-Spun Cotton, Organic Cotton, Microfiber, Bamboo Fiber, and Zero-Twist yarns for ultimate softness and absorbency. All our products meet strict international textile standards.

  • How do you ensure the quality of the products?

    Quality is our lifeline. As an established manufacturer, we implement a strict 4-Step Quality Control System: Raw material inspection → In-line production monitoring → 100% post-weaving inspection → Final pre-packaging audit.

Shipping & Support

  • Do you ship worldwide, and what are the shipping terms?

    Yes, Minirain ships globally. We are experienced in cross-border logistics and offer flexible shipping terms including FOB, CIF, DDP, and Express Shipping (DHL/FedEx/UPS) depending on your preference and convenience.

  • How can I start a custom project with Minirain?

    It’s simple! Click on our [Inquiry Form / Contact Us] page or email us directly at [Your Email Address]. Please include your estimated order quantity, preferred sizes, and logo ideas. Our dedicated B2B account managers will get back to you within 24 hours.